A dedicated platform enables hotels, resorts and hotel groups to book guest transfers, centralise operations and earn commissions on completed rides
Through a dedicated platform, front desk and concierge teams can book and monitor rides, as well as manage itineraries, payments and passenger information within a single operational environment. The service enables hospitality providers to streamline daily activities, expand the range of services available to guests and generate additional revenue through a commission on every completed transfer.
Joining the programme is free and involves no activation fees, exclusivity obligations or minimum booking volumes. The solution is therefore accessible to both independent properties and hotel groups operating across multiple destinations.
A single tool for front desk and concierge teams
Managing guest transfers can involve coordinating multiple providers, handling numerous communications and following separate administrative procedures. Transfeero Hotellerie brings these activities together in a dashboard designed around the operational needs of hotel teams. The platform enables users to:
- book a transfer on behalf of a guest;
- link each ride to a room or booking reference;
- view upcoming, completed and cancelled rides;
- search for a booking by guest, date, address or reference;
- check the itinerary, vehicle class, price and payment status;
- download and share the voucher with the guest;
- access consolidated statements;
- contact dedicated support.
Hotels can also choose the payment method that best suits their internal procedures. Guests can pay Transfeero directly, or the hotel can settle the cost centrally and subsequently charge it to the guest.
International coverage through a single account
Transfeero Hotellerie enables hospitality providers to arrange transfers across more than 690 airports and over 100 countries using a single account. This is particularly relevant for hotel chains, international groups and properties that regularly welcome guests from different markets.
Transfeero operates as an intermediary between those seeking private transport and a network of local professionals. Its partners may be individual professional drivers or established transport companies operating multiple vehicles and serving the needs of their respective destinations.
Hotels and resorts can therefore access an international network without having to manage multiple local providers individually.
Greater control over transfer management
Airport pickups include real-time flight monitoring and pickup-time adjustment in the event of a delay. Booking confirmations provide the information required to follow each ride, while multilingual assistance is available 24/7 to support both the property and the guest with changes or specific requests.
The dashboard also allows hotel teams to monitor guests served, upcoming pickups, total bookings and commissions earned in real time. Consolidated statements facilitate monthly reconciliation and reduce the fragmentation of administrative processes.
A new ancillary revenue opportunity from transfers
In addition to its operational features, Transfeero Hotellerie introduces a model designed to create financial value from the service. For every transfer completed through the partner account, the property receives a commission, which can be viewed directly in the dashboard and is paid monthly.
Transfers therefore become not only an additional service for guests, but also a potential source of ancillary revenue for the hotel, without upfront investment or contractual exclusivity.
“Transfer management involves front desk, concierge and administration teams every day, yet it is still often handled through fragmented processes. With Hotellerie, we are providing properties with a single tool to coordinate bookings, support guests and monitor activities. Our aim is to simplify hotel teams’ work and turn an operational requirement into a structured, measurable service,” comments Andrea Platania, Operations Manager at Transfeero.
A solution designed for different hospitality models
Transfeero Hotellerie can be used by boutique hotels, resorts, independent properties and international hotel groups. Activation does not require any technical integration and can be completed quickly with the support of a dedicated account manager.
The flexibility of the model allows properties to integrate the service into their existing procedures without giving up established relationships with other providers.
Further information is available on the Transfeero Hotellerie page.
About Transfeero
Transfeero is an international platform specialising in private transfer bookings. The company operates as an intermediary between users and local transport professionals, including independent drivers and companies with established fleets. The platform enables users to book airport transfers, city rides and hourly chauffeur services. Transfeero also provides dedicated solutions for businesses, travel agencies and hospitality providers, with coverage across more than 100 countries.
